Samsung UN40D6000 BEST PRICE, LIKE IT.
In general I like the product. I do have some problems. There was no User Manual in the package nor was there an "Lan" Wireless adapter which I believe is included. After setting up the unit I am still struggling with a digital connection which I thought would be available without an additional box but so far
is still a mystery.
Samsung UN40D6000 BEST PRICE, GREAT LED HDTV.
I want to start off by saying that the Samsung LN40C650 tv set is great. The picture quality is awesome, local and internet streaming work perfectly, and I was extremely satisfied with this unit, until...
About a week after my 1 year warranty expired, I began to have problems with the ethernet adapter on the tv. I called Samsung to see what troubleshooting steps I could take to resolve my issue. The problem was that no matter what cable I used or what port on the router was used, the tv could not connect to my network. (Keep in mind that I am a network technician and understand how networks work, and knew exactly what the problem was.) After relaying that same information to multiple agents when calling Samsung, every time I called they wanted me to go through the same troubleshooting steps. I informed them that the problem was with the ethernet adapter on the television. When the tv was plugged in, the router light would never come on, and it would never get an IP address from my router. To test this, I plugged in a laptop using that same cable, and it immediately worked without any problems. So I knew that the ethernet port was the problem and not my router (which I have two routers, and tried both of them).
So, after speaking with multiple reps at Samsung, I finally spoke to an agent who I believed was going to help me. Myself and the agent went through the same troubleshooting steps, but still unable to resolve the issue. So he asked if I had registered my product to be eligible to have my warranty extended for 3 months. I told him that I had registered, and he looked up that information successfully. I even received an email stating that my warranty had been extended for three months. The agent then proceeded to get a work order so that a technician would contact me to setup service. At this point, I am under the impression that I will be covered under the extended 3-months. (To make a long story short) I received a call from the Samsung technician in my area, and stated that Samsung did not inform him that my tv was under warranty and stated that Samsung would have to send documentation that it is still under warranty. So I contacted Samsung, once again, and I was told that since the unit was out of the first year warranty, I would not be able to have my tv repaired, and that I would be responsible for the service if I decided to have it serviced. I even forwarded the email that I received about my extended 3 months of warranty to the Samsung rep, and was told that they could not honor that warranty, and I would be responsible for the service.
I am not here to bash Samsung for the way I was treated. I understand that I was out of my warranty at the time when I started having issues, and I understand that they technically do not have to provide me with anything. I am simply writing this to inform potential buyers of my issues with this television set and how my issues was 'resolved' by Samsung. This is more to inform you about the company, more than it is about this specific product, which if the one i purchased.
I reiterate, this product looks fantastic. It has the ability to stream Netflix, Hulu, MLB.TV, Youtube, etc. I even have a few DLNA applications(such as PlayOn, Twonky, and a Windows Home Server with built in Media Server capabilities) and this television played all of my media (videos, music, and photos) that were located on my server and my main computer.
But, please be informed that if you begin to have issues, even just a day out of your warranty, you are on your own.
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